If you are not 100% satisfied with your purchase from Saebo you can return your item(s) for a full refund within 30 days of purchase.
Our 30-day risk-free trial program allows you to wear or use the product in your home to determine whether the product will meet your needs.
We offer free returns and exchanges for patients within the United States ONLY. Patients outside the US are responsible for return shipping.
You may return any item for any reason whatsoever for a 100% refund. All we ask is that you contact us within 30 days of purchase if you wish to request a refund or exchange.
For all returns and exchanges, please contact us at 888-284-5433 (Monday-Friday, 9-5 Eastern).
Upon authorization, we will issue you a return authorization number.
For items that qualify for free return shipping (e.g., within the 30-day Risk-Free Trial period and/or defective items under warranty, US Patients Only), we will issue you a UPS return label.
- Make sure the merchandise is in its original packaging, and place it in a shipping box. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing barcodes.
- You may drop off your return at any authorized UPS shipping location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please visit www.ups.com.
- After you deliver your item to UPS, it may take 4-10 business days for your return to reach our distribution center in Charlotte, NC.
- Upon receipt and inspection of your authorized return (usually within 3 business days), your refund will be processed and automatically applied to your credit card or original method of payment within 7 days.
- Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account