1. Saebo Support Hub
  2. Shipping, Exchanges, and Returns

What is your return policy?

If you are not 100% satisfied with your purchase from Saebo you can return your item(s) for a full refund within 30 days of purchase.

Our 30-day risk-free trial program allows you to wear or use the product in your home to determine whether the product will meet your needs. 

We offer free returns and exchanges ​for patients within the United States ONLY. ​Patients outside the US are responsible for return shipping.

You may return any item for any reason whatsoever for a 100% refund.  All we ask is that you contact us within 30 days of purchase if you wish to request a refund or exchange.

For all returns and exchanges, please contact us at 888-284-5433 (Monday-Friday, 9-5 Eastern).

Upon authorization, we will issue you a return authorization number.

For items that qualify for free return shipping (e.g., within the 30-day Risk-Free Trial period and/or defective items under warranty, US Patients Only), we will issue you a UPS return label.

  • Make sure the merchandise is in its original packaging, and place it in a shipping box. Attach the label to the sealed box.  Be sure to cover any old labels with the new one, or just peel them off.  A black marker can also be used to cover any existing barcodes.
  • You may drop off your return at any authorized UPS shipping location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please visit www.ups.com.
  • After you deliver your item to UPS, it may take 4-10 business days for your return to reach our distribution center in Charlotte, NC.
  • Upon receipt and inspection of your authorized return (usually within 3 business days), your refund will be processed and automatically applied to your credit card or original method of payment within 7 days.
  • Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account