1. Saebo Support Hub
  2. Shipping, Exchanges, and Returns

How do I return or exchange an item?

For all returns and exchanges, please contact us at 888-284-5433 (Monday-Friday, 9a-5p Eastern).

  • For all returns and exchanges, please contact us at 888-284-5433 (Monday-Friday, 9-5 Eastern) or Open a Support Ticket.
  • Upon authorization, we will issue you a return authorization number. For items that qualify for free return shipping (e.g., Risk-Free Trials and defective items under warranty, US Patients Only), we will issue you a UPS return label.
  • Make sure the merchandise is in its original packaging, and place it in a shipping box. Attach the label to the sealed box.  Be sure to cover any old labels with the new one, or just peel them off.  A black marker can also be used to cover any existing barcodes.
  • You may drop off your return at any authorized UPS shipping location, but please do not drop your return off at a drop box. To find the nearest authorized shipping location, please visit www.ups.com.
For items that do not qualify for free return shipping:  After you receive your return authorization number, you may return the item(s) using the shipper of your choice (e.g., UPS, FedEx, or US Postal Service) to Saebo, Inc, 1624 Cross Beam Dr., Suite A, Charlotte, NC 28217-2873.  In addition to following the instructions above, please be sure to include your name and return merchandise authorization on a piece of paper inside the box.